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Customer success stories

DFM delivers affordable 24/7 SOC with Cyna

Challenges

  • Implementation challenges:
    Building and maintaining a 24/7 Security Operations Center requires expensive tools, advanced processes, and scarce expertise.
  • Resource costs:
    Recruiting and retaining cybersecurity talent capable of handling alerts around the clock and responding quickly is a constant struggle.
  • SME protection needs:
    SMEs are increasingly targeted by sophisticated cyberattacks. Providing them with affordable SOC access was essential to meet growing demand.
  • Competitive market pressures:
    DFM needed a strong, differentiated security offering to remain competitive against other MSPs and to respond effectively to demanding RFPs.

Solutions implemented

Solution implemented:
A French 24/7 SOC service at an accessible price was launched for DFM’s clients. It provides continuous monitoring and rapid incident response without the internal management burden or heavy investment typically required to create and maintain a SOC.

  • Seamless integration:
    The agnostic SOC connected easily to Sophos EDR, while extending advanced detection to digital environments such as O365 and Google Workspace for all clients.
  • SOC platform training for DFM teams:
    The intuitive platform enables DFM’s teams to:

    • Monitor all clients in real time
    • Onboard new SOC clients autonomously in just two clicks, simplifying deployment
  • Sales enablement:
    Cyna delivered a full commercial kit, along with sales and marketing tools, to:

    • Train DFM’s sales teams

    • Empower them to sell the offer simply and effectively

  • Service personalisation:

    • Risk profile analysis for SMEs to match their specific needs

    • Creation of sector-specific detection rules for precise threat identification

  • Continuous improvement:

    • Regular reporting sessions with DFM’s teams, giving end-clients clear visibility and reinforcing trust

    • Increased end-client satisfaction through ongoing follow-up and continuous service improvements

Clients testimonials

By integrating Cyna’s 24/7 SOC into our offering, we were able to deliver cutting-edge cybersecurity to our SME clients. Our teams benefit from a strong and responsive partnership that strengthens customer trust. Thanks to the support and the commercial kit, we rapidly developed this offer and made it available to a large number of clients.

DFM delivers affordable 24/7 SOC with Cyna
Jérémie K.
IT Director

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